FTCT’s Parents and Carers have their say…
Friday, April 13th, 2012 | Posted in Blog
Yesterday, we had the pleasure of welcoming 15 of our parents and carers to the FTCT office, for our bi-annual feedback session.
During the 2 hour session, parents and carers gave feedback on their experiences of FTCT, from the application process to our promotional material, while commenting on what they think we can do better.
These feedback sessions are completely invaluable; giving us the chance to hear what our parents and carers feel about the charity and its processes, finding out what we can improve on, to ensure we are giving all our existing and future parents and carers the best level of support we can. Plus, it is a great way for our parents and carers to meet each other and share their stories and experiences. One parent commented after the session, “I don’t feel isolated anymore”.
We would like to say a big thank you to everyone who came along to yesterday’s session. It was so lovely for us to meet so many of you for the first time and we look forward to keeping you up to date with all the changes we make based on your feedback!
Don’t worry if you couldn’t make it to yesterdays session, there is still time to give us your feedback. Simply click here for photos and to a full summary of the session and email Anna or Francesca with any comments you would like to add.
Our next parents/carers feedback session will be on Thursday 29th November and we would love all our parents and carers to join us. If you think you might be able to join us for the session, all you have to do is drop a quick email to Francesca on firstname.lastname@example.org and we will add you to the list.
Here’s how one of our parents and carers felt about the session:
“To meet you was a lovely feeling after only having spoken on the phone, and to thank you in person for all the help you have given me and my son …The feedback afternoon seemed to go by so fast the time just disappeared, you are a wonderful team to me you are real, unthreatening and caring.Meeting other parents was lovely too as I realised the similarities we all shared.” Cathy-mum of John.