Enquiry Form Submitted Thank you for contacting our charity. We usually respond to all enquiries within seven days of receiving them. Your enquiry is very important to us and we will respond to you as soon as we can. Thank you so much for your patience during this time. While you wait, you might find the below information helpful. What happens next? The form you have just submitted is an initial enquiry form. We will use this information to check we are the right charity for your family Once your information has been reviewed, we will contact you by email. This email will either contain our application form OR links to other charities who might be able to help your family, if we don’t feel we can. The application form will be sent to you via email and post (just in case you don't have a printer). Important Info: Please check your junk mail and contact us if you have not had an email within one week of submitting your enquiry form. Something may have gone wrong between our computer and yours! Our grants typically take up to 4 weeks to process from the receipt date of an application form (including supporting documents). Got any questions? You can find most answers to frequently asked questions on our help FAQ's page. If you think there is something else we need to know, before we assess your enquiry, please give our friendly grants team a call on 0300 123 9002.